Uber sends you to the screening company. The screening company sends you back to Uber.
10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained.
The clocks are fixed: 60 days from the adverse action to request your free report copy, then 30 days for the screening company to conclude a dispute investigation — 45 days if you send additional information while it is running. Put the date on your denial letter in and get the actual dates.
Runs entirely in your browser — the date is never sent to us and never stored. General information based on FCRA consumer rights as explained in FTC and CFPB guidance, checked 2026-09-06. Your denial letter and the agencies' own pages govern your case.
“uber eats is saying i have to go to checkr for this issue and checkr is saying i have to go to uber to solve this issue. This is crazy and I dont know what to do”
We hear this most. @SajahnaForeman, in the comments on the same YouTube video, April 4, 2026 — from someone in the same position.
Neither of them opens by telling you which one owes you the report.
One of them does, and it is not the one that stopped you. The agency that wrote the report owes you a free copy within 60 days of the notice, and once you dispute in writing it has 30 days to reinvestigate, extended by up to 15 further days — 45 days in total — if you send more evidence while it runs.
Here is the one number that tells you which route is worth your evening. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.
What to do tonight →Free, and it stays free. Nothing here sits behind a payment, an account, or a form — and we never ask for your name, your Social Security number, or your case. The tools here run entirely in your browser; we never see your answers.
The employer did not write the report. A consumer reporting agency did, and it is the agency — not the employer — that owes you a copy and has to reinvestigate what you dispute. So the first question is always the same one: what is the agency called?
You do not have to guess, and you should not take our word for it either. Federal law requires the answer to be given to you. 15 U.S.C. §1681m(a)(3)(A), the adverse-action section, in its own words: the person taking the action must provide to the consumer the name, address, and telephone number of the consumer reporting agency (including a toll-free telephone number established by the agency if the agency compiles and maintains files on consumers on a nationwide basis) that furnished the report to the person
.
So: read the letter, the email or the in-app notice again, and find the company name in it. That name is the one you write to. If there is no name in the notice at all, that absence is itself the thing to put in writing — ask, in writing, for the name, address and telephone number of the agency that furnished the report, and cite that subsection.
Once you have the name, the dispute route for it is here, read from that company's own pages and dated: LexisNexis Risk Solutions · Early Warning Services · ChexSystems · First Advantage · Checkr · HireRight · TransUnion Rental Screening · Experian RentBureau · AppFolio · SafeRent Solutions · RealPage · RentGrow · CoreLogic Rental Property Solutions · Sterling. If the name on your notice is not one of those, write to us at hello@getaxionlabs.com and we will read that company's pages and publish the route with the date, the same as every other one here.
We fetched Uber's own pages looking for one thing: the name of the screening company. Here is exactly what came back, so you can repeat it.
| Page we read | What it returned | Named a screening company |
|---|---|---|
www.uber.com/us/en/drive/basics/background-checks/ | no readable response | no |
help.uber.com/driving-and-delivering | HTTP 200 | no |
py scripts/web.py against each employer's own candidate, careers or help pages, scanning the readable text for the name of any consumer reporting agency (Checkr, First Advantage, Sterling, HireRight, Accurate Background). Checked September 9, 2026.
Not one of the six employers named the screening company that runs its background checks on any of its own pages we could read on September 9, 2026. Three of the twelve pages returned no readable response to our reader at all. This is what we measured; it is not a claim that the name is published nowhere. It is why the block above matters: the reliable place the name appears is the notice you were sent, because the law puts it there.
It is not a runaround anyone designed. They genuinely hold different halves. The screening company wrote the report and, under 15 U.S.C. §1681i, it is the one that must reinvestigate what you dispute and correct or delete what it cannot verify — but it has no say whatever in whether Uber takes you back. Uber decides that, and it can decide it at any moment, on any timetable, including before a dispute finishes. So the two letters go out the same day and they say different things: one starts a clock, the other asks the decider to wait for it.
Checkr is the company named most often in the public complaint threads we read for this lane on September 9, 2026 — including the one the sentence at the top of this page comes from. That is a count of what people wrote, not a claim about who screens for Uber. Here is Checkr's route, read from Checkr's own pages and dated — the same block that sits at the top of our Checkr page. If the name on your notice is a different one, its route is on this site too.
Read from Checkr's own pages on September 9, 2026: checkr.com/legal/terms-of-service · checkr1683589488.zendesk.com/hc/en-us/articles/1497277324123. If any of this has changed, write to hello@getaxionlabs.com and we will fix it the same day and re-date this block.
Two things we found by reading Checkr's own pages, and neither is on any other site we know of. Checkr's own help center renders a blank page without JavaScript — if help.checkr.com looks empty when you open it, that is their site and not your browser; the plain-HTML mirror above is the same article and it does load. And Checkr's own dispute article says Mail your dispute with any supporting documents to:
and then prints no address at all — we read the raw page on September 9, 2026 and the sentence ends there. So the address above, from Checkr's Terms, is the only postal route Checkr publishes to a consumer. Use the portal if you can: it gives you a confirmation screen, and a screenshot of that is a date you can prove.
Send it a way you can prove. A portal upload gives you a confirmation screen — screenshot it the moment it appears. A letter sent by USPS Certified Mail with return receipt costs a few dollars and turns “I sent it” into a date-stamped fact. Do both if you can.
Full plain-English walkthrough on our home page.
Disputes fix errors. They don't erase history that's true — accurate records survive investigation. If the record is real, what helps is settling and documenting it, second-chance programs, and time. We built this site for honest people hit by wrong records.
You know which company to write to and where its name is guaranteed to appear, you know which of the two letters starts a clock, and you know that Uber is not the one who owes you the report.
I want to be straight about the limit of this page. I cannot tell you which screening company Uber uses, because Uber does not say so on any page of its own that I could read, and I am not going to repeat a name I found on somebody's blog and hand it to you as a fact about your file. What I can tell you is where the name is guaranteed to be — on the notice you were sent, because the statute puts it there — and what to do the moment you have it. If you find the name and it is not one of the companies on this site, send it to me and I will read that company's pages and publish its route.
— Andrew at Axion Labs. Write to me at hello@getaxionlabs.com if a page here is wrong or a step does not work. I read that inbox.Next, on this site: Which of the two companies can actually fix it · How long this takes, and the three real dates · The three letters, written out.
The route is the same wherever the notice came from — the screening company owes you the report, the platform owes you the decision. These are the other five we have written up: DoorDash · Instacart · Amazon · Walmart · FedEx.
If the name on your notice is Checkr, the screen that matters most is the one you are about to tick a box on: what the Checkr candidate portal commits you to. And if the check has not come back at all yet, how long a background check takes gives you the three dates that are actually in the statute.
Thank you. That goes straight to the person who writes these pages.
That didn't send — try once more.