The Checkr Candidate Portal — and what that tick box commits you to

You are being asked to accept terms you have not read, on a screen you were sent to by a company that has just stopped you working.

10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained.

Checkr: the actual route to a human

Get your report / file a dispute: https://candidate.checkr.com/
Telephone: Checkr publishes no consumer telephone number that we could find on any page of theirs we could read on September 9, 2026. That is what we looked for and did not find, not a gap in this page.
Email: legal@checkr.com
By post: Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104 — the only postal address Checkr publishes for a consumer, and it is the Legal Department's
Arbitration opt-out: Written notice saying you are opting out of the arbitration agreement, naming yourself, your phone number and the email address on your account, to arbitration@checkr.com or by post to Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104, within 30 days of your agreement to the Terms. That is Checkr's own stated procedure at Section 13.H, quoted from Checkr's own page.

Read from Checkr's own pages on September 9, 2026: checkr.com/legal/terms-of-service · checkr1683589488.zendesk.com/hc/en-us/articles/1497277324123. If any of this has changed, write to hello@getaxionlabs.com and we will fix it the same day and re-date this block.

Two things we found by reading Checkr's own pages, and neither is on any other site we know of. Checkr's own help center renders a blank page without JavaScript — if help.checkr.com looks empty when you open it, that is their site and not your browser; the plain-HTML mirror above is the same article and it does load. And Checkr's own dispute article says Mail your dispute with any supporting documents to: and then prints no address at all — we read the raw page on September 9, 2026 and the sentence ends there. So the address above, from Checkr's Terms, is the only postal route Checkr publishes to a consumer. Use the portal if you can: it gives you a confirmation screen, and a screenshot of that is a date you can prove.

Send it a way you can prove. A portal upload gives you a confirmation screen — screenshot it the moment it appears. A letter sent by USPS Certified Mail with return receipt costs a few dollars and turns “I sent it” into a date-stamped fact. Do both if you can.

You are one click from the report, and from something else

“I already filled form for appeal it”

We hear this most. @Thetrurth, in the comments on the same YouTube video, June 6, 2023 — from someone in the same position.

The report is behind that screen. So is a clause about what you can do afterwards.

Both things are true at once, and the order matters. Get the report — it is free within 60 days of the notice and every later step needs it. Then send the opt-out, in writing, within 30 days of agreeing to the Terms.

Here is the one number that tells you which route is worth your evening. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.

The ninety seconds, first →

Written by Andrew at Axion Labs · last checked September 9, 2026 · hello@getaxionlabs.com

Free, and it stays free. Nothing here sits behind a payment, an account, or a form — and we never ask for your name, your Social Security number, or your case. The tools here run entirely in your browser; we never see your answers.

Ninety seconds, before you tick the box

And then get the report anyway

Read the two sentences below from Checkr's own Terms. They are quoted in full, with the effective date and the day we read them, so you can check us against the source.
Get the report. The portal is the fastest free route to your own file, and the report is what every later step needs. Do not let the arbitration question delay this.
Send the opt-out separately, and send it now rather than later. The window is thirty days from your agreement to the Terms, and on Checkr's own wording the safest assumption is that it may already be running.

Before you tick that box — and this is worth ninety seconds

Checkr's Terms of Service contain a binding arbitration provision and a class-action waiver at Section 13. We read them at checkr.com/legal/terms-of-service on September 9, 2026; the version in force was dated July 7, 2026. Checkr's own notice, in its own capitals: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 13)… IT AFFECTS YOUR LEGAL RIGHTS UNLESS YOU OPT-OUT.

How you agree to it, in Checkr's own words — and there are two ways, not one. By clicking the box at the end of this screen or using any other electronic method ("Electronic Signature") and/or accessing the Services, You are agreeing to… (4) the mutual agreement to arbitrate at Section 13 herein. Some pages tell you that only the tick box counts and that logging in is safe. Checkr's own sentence names both. We are not going to tell you which one a court would apply to you — we are showing you the sentence so you can see why the safest assumption is that the clock started at whichever came first.

In plain English. Arbitration is a private process instead of a court case. It does not stop you disputing your report, it does not change the 30 days Checkr has to reinvestigate, and it does not affect your right to a free copy. What it can limit is what you can do later if the dispute fails and you want to sue.

How to keep the court option open. Written notice saying you are opting out of the arbitration agreement, naming yourself, your phone number and the email address on your account, to arbitration@checkr.com or by post to Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104, within 30 days of your agreement to the Terms. That is Checkr's own stated procedure at Section 13.H, quoted from Checkr's own page.

Do not let any of this delay you. The report is what every later step needs, and the portal is the fastest free way to get it. Get the report. Dispute today. Send the opt-out separately, and send it now rather than later, because the window may already be running.

Quoted from Checkr's own Terms of Service, effective July 7, 2026, read September 9, 2026. We are not lawyers and this is not advice about your case. If those Terms change, this block is wrong the day they change — write to hello@getaxionlabs.com and we will re-read and re-date it.

Three clocks, and they are not the same clock

30 days to opt out of arbitration, running from your agreement to the Terms — Checkr's Section 13.H, quoted above.
30 days for the reinvestigation, extended by up to 15 further days — 45 days in total — if you send further evidence part-way through, running from when Checkr receives your dispute: 15 U.S.C. §1681i(a)(1).
60 days from the adverse-action notice to demand the report free: 15 U.S.C. §1681j(b). The notice itself is required to point at that period, and to carry the name, address and telephone number of the agency that furnished the report — 15 U.S.C. §1681m(a)(3)(A) and (a)(4).

What the portal is actually for

The Candidate Portal is where Checkr shows you the report it produced about you, and where you can file a dispute on it. It is not customer support, it is not where the platform that stopped you makes its decision, and getting into it does not by itself tell anyone to look at your file again. Its value is narrow and real: it is the fastest free route to the document, and the document is what every step after this one needs.

What happened to people who complained about Checkr to the federal regulator

Complaints the CFPB attributed to Checkr, Inc

706

Of those, closed

668

Closed with relief for the person who complained

Not one.

And the same instrument, read across the whole lane: 10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.

"Closed with explanation" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures.

CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own case-sensitive company= filter, 12 months to 2026-09-08, checked September 9, 2026. Re-run it yourself: https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=<EXACT CFPB STRING>&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false

Your FCRA deadlines, from your own date

The clocks are fixed: 60 days from the adverse action to request your free report copy, then 30 days for the screening company to conclude a dispute investigation — 45 days if you send additional information while it is running. Put the date on your denial letter in and get the actual dates.

Date on your denial / adverse-action letter

Runs entirely in your browser — the date is never sent to us and never stored. General information based on FCRA consumer rights as explained in FTC and CFPB guidance, checked 2026-09-06. Your denial letter and the agencies' own pages govern your case.

What disputes can't do — and we won't help with

Disputes fix errors. They don't erase history that's true — accurate records survive investigation. If the record is real, what helps is settling and documenting it, second-chance programs, and time. We built this site for honest people hit by wrong records.

You can use the portal to get your report today and still keep your options open, and you know the date on which you would lose them.

The best-ranking page in this lane tells people to avoid the portal because ticking the box binds them to arbitration. I understand why it says that, and I think it costs readers days they cannot afford. Checkr's own assent sentence names accessing the service as well as the tick box, so avoiding the box is not the clean protection it is presented as — and the report is the one thing you cannot proceed without. Get the document. Send the opt-out letter the same evening. That is the version of this advice I would give someone in my own family.

— Andrew at Axion Labs. Write to me at hello@getaxionlabs.com if a page here is wrong or a step does not work. I read that inbox.

Next, on this site: Checkr: the full route, the clock and the record · How long this takes, and the three real dates · The three letters, written out.