You have been told to contact Checkr.
10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained.
Read from Checkr's own pages on September 9, 2026: checkr.com/legal/terms-of-service · checkr1683589488.zendesk.com/hc/en-us/articles/…. If any of this has changed, write to hello@getaxionlabs.com and we will fix it the same day and re-date this block.
Two things we found by reading Checkr's own pages, and neither is on any other site we know of. Checkr's own help center renders a blank page without JavaScript — if help.checkr.com looks empty when you open it, that is their site and not your browser; the plain-HTML mirror above is the same article and it does load. And Checkr's own dispute article says Mail your dispute with any supporting documents to:
and then prints no address at all — we read the raw page on September 9, 2026 and the sentence ends there. So the address above, from Checkr's Terms, is the only postal route Checkr publishes to a consumer. Use the portal if you can: it gives you a confirmation screen, and a screenshot of that is a date you can prove.
Send it a way you can prove. A portal upload gives you a confirmation screen — screenshot it the moment it appears. A letter sent by USPS Certified Mail with return receipt costs a few dollars and turns “I sent it” into a date-stamped fact. Do both if you can.
“Cannot access Uber platform and kicked off because Checkr has something on my records that was amended and cleared.”
We hear this most. a public complaint about Checkr, PissedConsumer, April 29, 2026.
Below is everything Checkr actually publishes for a consumer — and everything it does not — each with the date we read it from Checkr's own pages.
If a Checkr report is why you were turned down, three dates matter and nothing else does. You have 60 days from the letter to ask Checkr for a free copy of it. Once you dispute something in that copy, Checkr has 30 days to investigate — 45 days if you send more evidence part-way through — and it has to correct or delete whatever it cannot verify.
Here is the one number that tells you which route is worth your evening. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.
You are not alone. 2,575 complaint narratives in the federal CFPB database mention Checkr, and 7% of them say the record was not the person's own. Both figures, and where they come from, are below.
Put your date in, get your deadlines →Checkr's Terms of Service contain a binding arbitration provision and a class-action waiver at Section 13. We read them at checkr.com/legal/terms-of-service on September 9, 2026; the version in force was dated July 7, 2026. Checkr's own notice, in its own capitals: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 13)… IT AFFECTS YOUR LEGAL RIGHTS UNLESS YOU OPT-OUT.
How you agree to it, in Checkr's own words — and there are two ways, not one. By clicking the box at the end of this screen or using any other electronic method ("Electronic Signature") and/or accessing the Services, You are agreeing to… (4) the mutual agreement to arbitrate at Section 13 herein.
Some pages tell you that only the tick box counts and that logging in is safe. Checkr's own sentence names both. We are not going to tell you which one a court would apply to you — we are showing you the sentence so you can see why the safest assumption is that the clock started at whichever came first.
In plain English. Arbitration is a private process instead of a court case. It does not stop you disputing your report, it does not change the 30 days Checkr has to reinvestigate, and it does not affect your right to a free copy. What it can limit is what you can do later if the dispute fails and you want to sue.
How to keep the court option open. Written notice saying you are opting out of the arbitration agreement, naming yourself, your phone number and the email address on your account, to arbitration@checkr.com or by post to Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104, within 30 days of your agreement to the Terms. That is Checkr's own stated procedure at Section 13.H, quoted from Checkr's own page.
Do not let any of this delay you. The report is what every later step needs, and the portal is the fastest free way to get it. Get the report. Dispute today. Send the opt-out separately, and send it now rather than later, because the window may already be running.
Quoted from Checkr's own Terms of Service, effective July 7, 2026, read September 9, 2026. We are not lawyers and this is not advice about your case. If those Terms change, this block is wrong the day they change — write to hello@getaxionlabs.com and we will re-read and re-date it.
Not published by the company. Checkr publishes no consumer telephone number and no customer-service line for applicants on any page of theirs we could read on September 9, 2026. The absence is the finding, not a gap on this page, and we will not print a number we did not read at source.
The channel that starts the clock is the written one: candidate.checkr.com/, or legal@checkr.com, or by post to Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104. A telephone call leaves you nothing to show; a dated written dispute gives Checkr thirty days to investigate it.
If any of this has changed, write to hello@getaxionlabs.com and we will fix it the same day and re-date this block.
You now have Checkr's address, the channel that starts the clock, and the date each of the three clocks runs out — and you know exactly what Checkr does not publish. Nothing on this page is for sale, and nothing on this site is: your report and your dispute are free by law.
All of that is free apart from postage if you post it. There is a copy-paste letter on every situation page, and the deadline calculator below turns your letter's date into real dates.
Free, and it stays free. Nothing here sits behind a payment, an account, or a form — and we never ask for your name, your Social Security number, or your case. The tools here run entirely in your browser; we never see your answers.
The background-check engine behind much of the gig economy — rideshare, delivery, and marketplace platforms. If a gig platform deactivated or rejected you after a background check, Checkr very likely produced the report.
CFPB published complaint narratives, 2011 - August 14, 2026. The CFPB ceased discretionary publication of complaint narratives on August 14, 2026, so every narrative-derived count on this site is a closed series and will not change. Complaint intake continues, and the per-company outcome table runs on all complaints and is current.
CFPB Consumer Complaint Database, checked 2026-09-06. Rows mentioning Checkr and the pattern's keywords — an indicative breakdown, not a census, and not an official per-company tally.
Rows mentioning Checkr and the pattern's keywords — an indicative breakdown, not a census.
Checkr, IncNot one.
And the same instrument, read across the whole lane: 10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.
"Closed with explanation" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures.
CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own case-sensitive company= filter, 12 months to 2026-09-08, checked September 9, 2026. Re-run it yourself: https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=<EXACT CFPB STRING>&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false — the endpoint is the CFPB's own complaint search API, and the one part you substitute is the company string above.
Use the Checkr candidate portal at checkr.com to get a free copy of your report and file disputes online. After any adverse action you're entitled to a free copy under the FCRA — you never need to pay a third party to obtain it. The CFPB also keeps the authoritative directory of consumer reporting companies and their contact routes at consumerfinance.gov.
| When | What happens | Whose move |
|---|---|---|
| Day 0 | Adverse action — you are denied, or offered worse terms, because of a consumer report. You must be told this happened and told which company supplied the report. | The landlord, employer or bank |
| Days 0–60 | Request your free copy of that report from the screening company. Federal law says within 60 days of the adverse action. It is the actual report, not the landlord's summary. | You |
| Day X | Read it line by line against your own records and dispute every inaccurate item in writing, with copies of your evidence attached. The dispute is free. | You |
| +30 days | The screening company is generally required to investigate and to correct or delete what it cannot verify. Typically 30 days from receiving your dispute. | The screening company |
| +45 days | The same, extended, where you supplied additional information during the investigation. | The screening company |
| After | If they verify something you know is wrong: add a statement of dispute to your file, complain free to the CFPB at consumerfinance.gov (companies must respond), and to your state attorney general. | You |
Every step above is free. Anyone charging you to exercise these rights is selling you a letter you can write yourself.
Where these dates come from, so you can check them yourself rather than take our word for it. 15 U.S.C. §1681j is the free-copy section: it gives you the report without charge if you ask within 60 days of the adverse-action notice, and one free file disclosure every 12 months besides. 15 U.S.C. §1681i is the dispute section: the screening company gets 30 days to reinvestigate, extended by up to 15 further days — 45 days in total — if you send relevant information while it is running. 15 U.S.C. §1681m is the notice section: the adverse-action notice you were sent is required to include an indication of that 60-day period. Plain-English versions of the same rules: FTC, free credit reports and FTC, disputing errors on your credit report.
The clocks are fixed: 60 days from the adverse action to request your free report copy, then 30 days for the screening company to conclude a dispute investigation — 45 days if you send additional information while it is running. Put the date on your denial letter in and get the actual dates.
Runs entirely in your browser — the date is never sent to us and never stored. General information based on FCRA consumer rights as explained in FTC and CFPB guidance, checked 2026-09-06. Your denial letter and the agencies' own pages govern your case.
These are the situations people describe most often with Checkr. Each one has the evidence that wins it, a first move, and copy-paste letters — all free:
Waiting on a check right now? How long a background check takes, and the three dates that are actually in the statute · The Checkr candidate portal, and what that tick box commits you to. Which of the two companies can fix which thing.
Stopped by one of these? Uber · DoorDash · Instacart · Amazon · Walmart · FedEx — each one carries this same route card.
Full plain-English walkthrough on our home page.
Disputes fix errors. They don't erase history that's true — accurate records survive investigation. If the record is real, what helps is settling and documenting it, second-chance programs, and time. We built this site for honest people hit by wrong records.
The background-check engine behind much of the gig economy — rideshare, delivery, and marketplace platforms. If a gig platform deactivated or rejected you after a background check, Checkr very likely produced the report. It is a consumer reporting company under the Fair Credit Reporting Act, which means the file it holds on you is yours to see and yours to dispute.
2,575 complaint mentions in the federal CFPB Consumer Complaint Database as of 2026-09-06. The most-reported problems are That record isn't mine (mixed file / identity mix-up) (181 rows), Cost someone a job (162 rows), Bank-account denial / closure (29 rows). These are text mentions in complaint narratives, not official per-company tallies — a relative signal, not a scoreboard.
That record isn't mine (mixed file / identity mix-up), at 181 complaint rows — 7% of all mentions of Checkr. Read that as where people report problems, not as a measure of how often problems occur.
Use the Checkr candidate portal at checkr.com to get a free copy of your report and file disputes online. After any adverse action you are entitled to a free copy under the Fair Credit Reporting Act — federal law says request it within 60 days — and you never need to pay a third party to obtain it.
Typically 30 days from when Checkr receives your written dispute, or 45 days where you supply additional information while the investigation is running. It must correct or delete what it cannot verify, and the investigation is free.
Then a dispute will not remove it, and this site will not pretend otherwise. Disputes fix errors: records that are not yours, debts you paid, cases that were dismissed. If you know the record is wrong and it was verified anyway, you can add a statement of dispute to your file, complain free to the CFPB at consumerfinance.gov — companies are required to respond — and to your state attorney general. If the record is genuinely accurate, what helps is settling and documenting it, second-chance rental and hiring programs, and time.
The hardest part of this is almost never the letter. It is the hour when you cannot find a phone number, the portal will not let you in, and the people who made the decision point at Checkr while Checkr points back at them. Write anyway, and write to both. A dated letter that somebody has to answer beats an hour on hold that leaves you nothing to show, and it is the only thing that starts a clock the law will hold them to.
— Andrew at Axion Labs. Write to me at hello@getaxionlabs.com if a page here is wrong or a step does not work. I read that inbox.Counts are complaint rows in the federal CFPB Consumer Complaint Database whose text mentions the company (case-insensitive scan of 28.4 million rows, 2026-09-06). Text mentions, not official per-company tallies — treat them as a relative signal of where consumers report problems. Source: files.consumerfinance.gov bulk data. Company descriptions checked August 2026. This is general information, not legal advice.
Thank you. That goes straight to the person who writes these pages.
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