{ "cite": { "title": "US tenant, employment and banking screening companies ranked by CFPB complaint mentions", "url": "https://screeningfacts.com/companies", "publisher": "Axion Labs — Screening Facts", "checked": "2026-09-06", "source": { "name": "CFPB Consumer Complaint Database (public bulk file)", "url": "https://www.consumerfinance.gov/data-research/consumer-complaints/" }, "rule": "15 U.S.C. 1681i(a)(1)", "license": "free to quote with the URL", "dataset": { "version": "2026-09-06", "fixity": "sha256-2491d5efd60eef26a2fbef7b10ad6a6169ef80e60a2fb7f2a55bfd843a5460fa" } }, "attribution": "Screening Facts (https://screeningfacts.com) — CFPB Consumer Complaint Database bulk-file scan", "generated": "2026-09-06", "methodology": "Counts are complaint rows in the federal CFPB Consumer Complaint Database whose text mentions the company (case-insensitive scan of 28.4 million rows, 2026-09-06). Text mentions, not official per-company tallies — treat them as a relative signal of where consumers report problems. Source: files.consumerfinance.gov bulk data.", "corpus": { "coverage": "CFPB published complaint narratives, 2011 - August 14, 2026", "complaint_mentions_coverage": "CFPB published complaint narratives, 2011 - August 14, 2026", "frozen": true, "frozen_since": "2026-08-14", "frozen_reason": "The CFPB ceased discretionary publication of complaint narratives on August 14, 2026, so every narrative-derived count on this site is a closed series and will not change. Complaint intake continues, and the per-company outcome table runs on all complaints and is current." }, "companies": [ { "slug": "lexisnexis-risk", "name": "LexisNexis Risk Solutions", "category": "Data broker", "complaint_mentions": 70462, "patterns": { "not_mine": 23109, "eviction": 78, "paid_but_showing": 62, "dispute_ignored": 151, "denied_housing": 11, "denied_job": 143, "bank_account": 89 }, "route": { "dispute_url": "https://consumer.risk.lexisnexis.com/help", "report_request_url": "https://consumer.risk.lexisnexis.com/request", "phone": "1-888-497-0011", "phone_hours": "Monday – Friday from 8:00 A.M. to 7:00 P.M. Eastern Time", "email": "Consumer.Documents@LexisNexis.com", "postal": [ { "address": "LexisNexis Risk Solutions Consumer Center, P.O. Box 105108, Atlanta, GA 30348-5108", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://consumer.risk.lexisnexis.com/", "https://consumer.risk.lexisnexis.com/consumer", "https://consumer.risk.lexisnexis.com/help", "https://consumer.risk.lexisnexis.com/request" ], "note": "In LexisNexis Risk Solutions's own words, read on September 9, 2026: If you have questions or need to submit documents, you can do so via our LexisNexis Risk Solutions Reports Help page.", "note_html": "In LexisNexis Risk Solutions's own words, read on September 9, 2026: If you have questions or need to submit documents, you can do so via our LexisNexis Risk Solutions Reports Help page." }, "outcomes": { "window": "12 months to 2026-09-08", "cfpb_company_string": "LEXISNEXIS", "complaints": 31968, "closed": 31819, "closed_with_relief": 7938, "relief_rate_of_closed": 0.249, "peer_benchmark": { "equifax": 0.462, "transunion": 0.419, "experian": 0.06 }, "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site.", "query": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false", "caveat": "\"Closed with explanation\" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures." }, "url": "https://screeningfacts.com/companies/lexisnexis-risk" }, { "slug": "earlywarning", "name": "Early Warning Services", "category": "Banking history", "complaint_mentions": 38013, "patterns": { "not_mine": 6104, "eviction": 5, "paid_but_showing": 42, "dispute_ignored": 106, "denied_housing": 1, "denied_job": 42, "bank_account": 2611 }, "route": { "dispute_url": "https://www.earlywarning.com/dispute-file-disclosure", "report_request_url": "https://www.earlywarning.com/your-early-warning-file-disclosure", "phone": "800-745-1560", "phone_hours": "Monday - Friday 9 AM to 8 PM Eastern Time, excluding federal holidays", "email": null, "postal": [ { "address": "Early Warning, Attn: Consumer Services, 5801 N Pima Road, Scottsdale, Arizona 85250", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.earlywarning.com/consumer-information", "https://www.earlywarning.com/dispute-file-disclosure", "https://www.earlywarning.com/your-early-warning-file-disclosure", "https://www.earlywarning.com/contact-us" ], "note": "In Early Warning Services's own words, read on September 9, 2026: If you believe any information in your Early Warning file disclosure is inaccurate or incomplete, you may dispute that information.", "note_html": "In Early Warning Services's own words, read on September 9, 2026: If you believe any information in your Early Warning file disclosure is inaccurate or incomplete, you may dispute that information.", "email_note": "not published on any Early Warning Services-owned page we could read, checked 2026-09-09" }, "outcomes": { "window": "12 months to 2026-09-08", "cfpb_company_string": "Early Warning Services, LLC", "complaints": 6673, "closed": 6673, "closed_with_relief": 0, "relief_rate_of_closed": 0, "peer_benchmark": { "equifax": 0.462, "transunion": 0.419, "experian": 0.06 }, "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site.", "query": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false", "caveat": "\"Closed with explanation\" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures." }, "url": "https://screeningfacts.com/companies/earlywarning" }, { "slug": "chexsystems", "name": "ChexSystems", "category": "Banking history", "complaint_mentions": 4601, "patterns": { "not_mine": 1281, "eviction": 4, "paid_but_showing": 85, "dispute_ignored": 21, "denied_housing": 1, "denied_job": 19, "bank_account": 1074 }, "route": { "dispute_url": null, "report_request_url": null, "phone": null, "phone_hours": null, "email": null, "postal": [], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [], "searched": [ "https://chexsystems.com/", "https://www.chexsystems.com/consumer-debit/consumer-information", "https://www.chexsystems.com/robots.txt", "https://consumers.chexsystems.com/", "https://www.consumerdebit.com/", "http://www.consumerdebit.com/", "https://www.chexsystemsfcra.com/", "https://chexsystems.zendesk.com/hc on 2026-09-09; none returned readable content" ], "note": "We could not read a single ChexSystems-owned page on September 9, 2026, and that is the finding. chexsystems.com returns HTTP 403 Access Denied to three different clients we tried — our own reader, a real headless Chrome, and an ordinary in-app browser — and it does the same for its own robots.txt. consumerdebit.com fails its TLS handshake from the same edge; consumers.chexsystems.com and chexsystemsfcra.com do not resolve. So we are not going to print a ChexSystems phone number or address we copied from somewhere else and cannot check. What we can tell you is that the page loads normally in an ordinary browser session, and that your rights below do not depend on reaching their website at all: a dispute in writing to the address printed on your own denial letter starts the same 30-day clock.", "note_html": "We could not read a single ChexSystems-owned page on September 9, 2026, and that is the finding. chexsystems.com returns HTTP 403 Access Denied to three different clients we tried — our own reader, a real headless Chrome, and an ordinary in-app browser — and it does the same for its own robots.txt. consumerdebit.com fails its TLS handshake from the same edge; consumers.chexsystems.com and chexsystemsfcra.com do not resolve. So we are not going to print a ChexSystems phone number or address we copied from somewhere else and cannot check. What we can tell you is that the page loads normally in an ordinary browser session, and that your rights below do not depend on reaching their website at all: a dispute in writing to the address printed on your own denial letter starts the same 30-day clock.", "unreachable": true, "phone_note": "not published on any ChexSystems-owned page we could read, checked 2026-09-09", "email_note": "not published on any ChexSystems-owned page we could read, checked 2026-09-09" }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "CHEX SYSTEMS INC.", "ChexSystems, Inc.", "ChexSystems", "Chex Systems", "Fidelity National Information Services, Inc." ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own company= filter, September 9, 2026.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/chexsystems" }, { "slug": "firstadvantage", "name": "First Advantage", "category": "Employment screening", "complaint_mentions": 2693, "patterns": { "not_mine": 417, "eviction": 36, "paid_but_showing": 36, "dispute_ignored": 11, "denied_housing": 9, "denied_job": 151, "bank_account": 10 }, "route": { "dispute_url": "https://fadv.com/candidates/", "report_request_url": "https://fadv.com/candidates/", "phone": "800.845.6004", "phone_hours": null, "email": "consumer.documents@fadv.com", "postal": [ { "address": "First Advantage Consumer Center, P.O. Box 105292, Atlanta, GA 30348-5292", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://fadv.com/", "https://fadv.com/candidates/" ], "note": "In First Advantage's own words, read on September 9, 2026: If you believe there is an error, submit a dispute, call 800-845-6004, or email consumer.documents@fadv.com.", "note_html": "In First Advantage's own words, read on September 9, 2026: If you believe there is an error, submit a dispute, call 800-845-6004, or email consumer.documents@fadv.com." }, "outcomes": { "window": "12 months to 2026-09-08", "cfpb_company_string": "FIRST ADVANTAGE CORPORATION", "complaints": 490, "closed": 487, "closed_with_relief": 0, "relief_rate_of_closed": 0, "peer_benchmark": { "equifax": 0.462, "transunion": 0.419, "experian": 0.06 }, "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site.", "query": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false", "caveat": "\"Closed with explanation\" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures." }, "url": "https://screeningfacts.com/companies/firstadvantage" }, { "slug": "checkr", "name": "Checkr", "category": "Employment screening", "complaint_mentions": 2575, "patterns": { "not_mine": 181, "eviction": 10, "paid_but_showing": 17, "dispute_ignored": 7, "denied_housing": 2, "denied_job": 162, "bank_account": 29 }, "route": { "dispute_url": "https://candidate.checkr.com/", "report_request_url": "https://candidate.checkr.com/", "phone": null, "phone_hours": null, "email": "legal@checkr.com", "postal": [ { "address": "Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104", "what": "the only postal address Checkr publishes for a consumer, and it is the Legal Department's" } ], "arbitration_optout": "Written notice saying you are opting out of the arbitration agreement, naming yourself, your phone number and the email address on your account, to arbitration@checkr.com or by post to Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104, within 30 days of your agreement to the Terms. That is Checkr's own stated procedure at Section 13.H, quoted from Checkr's own page.", "arbitration_optout_html": "Written notice saying you are opting out of the arbitration agreement, naming yourself, your phone number and the email address on your account, to arbitration@checkr.com or by post to Checkr, Inc., Legal Department, 1 Montgomery Street, Suite 2400, San Francisco, CA 94104, within 30 days of your agreement to the Terms. That is Checkr's own stated procedure at Section 13.H, quoted from Checkr's own page.", "route_checked": "2026-09-09", "route_source": [ "https://checkr.com/legal/terms-of-service", "https://checkr1683589488.zendesk.com/hc/en-us/articles/14972773241239-Something-on-my-background-check-report-is-wrong-What-should-I-do" ], "note": "Two things we found by reading Checkr's own pages, and neither is on any other site we know of. Checkr's own help center renders a blank page without JavaScript — if help.checkr.com looks empty when you open it, that is their site and not your browser; the plain-HTML mirror above is the same article and it does load. And Checkr's own dispute article says Mail your dispute with any supporting documents to: and then prints no address at all — we read the raw page on September 9, 2026 and the sentence ends there. So the address above, from Checkr's Terms, is the only postal route Checkr publishes to a consumer. Use the portal if you can: it gives you a confirmation screen, and a screenshot of that is a date you can prove.", "note_html": "Two things we found by reading Checkr's own pages, and neither is on any other site we know of. Checkr's own help center renders a blank page without JavaScript — if help.checkr.com looks empty when you open it, that is their site and not your browser; the plain-HTML mirror above is the same article and it does load. And Checkr's own dispute article says Mail your dispute with any supporting documents to: and then prints no address at all — we read the raw page on September 9, 2026 and the sentence ends there. So the address above, from Checkr's Terms, is the only postal route Checkr publishes to a consumer. Use the portal if you can: it gives you a confirmation screen, and a screenshot of that is a date you can prove.", "arbitration_block": { "terms_url": "https://checkr.com/legal/terms-of-service", "terms_effective": "2026-07-07", "read_on": "2026-09-09", "notice_quote": "THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 13)… IT AFFECTS YOUR LEGAL RIGHTS UNLESS YOU OPT-OUT.", "notice_quote_html": "THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 13)… IT AFFECTS YOUR LEGAL RIGHTS UNLESS YOU OPT-OUT.", "assent_quote": "By clicking the box at the end of this screen or using any other electronic method (\"Electronic Signature\") and/or accessing the Services, You are agreeing to… (4) the mutual agreement to arbitrate at Section 13 herein.", "assent_quote_html": "By clicking the box at the end of this screen or using any other electronic method (\"Electronic Signature\") and/or accessing the Services, You are agreeing to… (4) the mutual agreement to arbitrate at Section 13 herein.", "why_it_matters": "Some pages tell you that only the tick box counts and that logging in is safe. Checkr's own sentence names both. We are not going to tell you which one a court would apply to you — we are showing you the sentence so you can see why the safest assumption is that the clock started at whichever came first.", "why_it_matters_html": "Some pages tell you that only the tick box counts and that logging in is safe. Checkr's own sentence names both. We are not going to tell you which one a court would apply to you — we are showing you the sentence so you can see why the safest assumption is that the clock started at whichever came first.", "plain_english": "Arbitration is a private process instead of a court case. It does not stop you disputing your report, it does not change the 30 days Checkr has to reinvestigate, and it does not affect your right to a free copy. What it can limit is what you can do later if the dispute fails and you want to sue.", "plain_english_html": "Arbitration is a private process instead of a court case. It does not stop you disputing your report, it does not change the 30 days Checkr has to reinvestigate, and it does not affect your right to a free copy. What it can limit is what you can do later if the dispute fails and you want to sue.", "do_not_delay": "The report is what every later step needs, and the portal is the fastest free way to get it. Get the report. Dispute today. Send the opt-out separately, and send it now rather than later, because the window may already be running.", "do_not_delay_html": "The report is what every later step needs, and the portal is the fastest free way to get it. Get the report. Dispute today. Send the opt-out separately, and send it now rather than later, because the window may already be running." }, "phone_note": "not published on any Checkr-owned page we could read, checked 2026-09-09" }, "outcomes": { "window": "12 months to 2026-09-08", "cfpb_company_string": "Checkr, Inc", "complaints": 706, "closed": 668, "closed_with_relief": 0, "relief_rate_of_closed": 0, "peer_benchmark": { "equifax": 0.462, "transunion": 0.419, "experian": 0.06 }, "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site.", "query": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false", "caveat": "\"Closed with explanation\" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures." }, "url": "https://screeningfacts.com/companies/checkr" }, { "slug": "hireright", "name": "HireRight", "category": "Employment screening", "complaint_mentions": 601, "patterns": { "not_mine": 54, "eviction": 0, "paid_but_showing": 2, "dispute_ignored": 3, "denied_housing": 0, "denied_job": 64, "bank_account": 4 }, "route": { "dispute_url": "https://ows01.hireright.com/consumer_request/entry?entry=create_consumer_dispute", "report_request_url": "https://ows01.hireright.com/consumer_request/entry?entry=create_consumer_request", "phone": "1-866-521-6995", "phone_hours": "Monday-Friday, 6am to 5pm Central Time", "email": null, "postal": [ { "address": "HireRight Attn: Applicant Care Team, 14002 E. 21st Street, Suite 1200, Tulsa, OK 74134", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://support.hireright.com/", "https://support.hireright.com/en-US/articles/dispute-the-accuracy-of-my-background-report-or-testing-results", "https://support.hireright.com/en-US/articles/request-a-copy-of-my-background-report-or-testing-results", "https://www.hireright.com/legal" ], "note": "In HireRight's own words, read on September 9, 2026: If you believe that any information in your background report is inaccurate or incomplete, you may file a dispute with HireRight for free.", "note_html": "In HireRight's own words, read on September 9, 2026: If you believe that any information in your background report is inaccurate or incomplete, you may file a dispute with HireRight for free.", "email_note": "not published on any HireRight-owned page we could read, checked 2026-09-09" }, "outcomes": { "window": "12 months to 2026-09-08", "cfpb_company_string": "HireRight Solutions, Inc.", "complaints": 136, "closed": 136, "closed_with_relief": 0, "relief_rate_of_closed": 0, "peer_benchmark": { "equifax": 0.462, "transunion": 0.419, "experian": 0.06 }, "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site.", "query": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false", "caveat": "\"Closed with explanation\" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures." }, "url": "https://screeningfacts.com/companies/hireright" }, { "slug": "transunion-rental", "name": "TransUnion Rental Screening", "category": "Tenant screening", "complaint_mentions": 518, "patterns": { "not_mine": 69, "eviction": 26, "paid_but_showing": 2, "dispute_ignored": 1, "denied_housing": 8, "denied_job": 48, "bank_account": 0 }, "route": { "dispute_url": "https://www.transunion.com/client-support/rental-screening-disputes", "report_request_url": null, "phone": "800-230-9376", "phone_hours": "Monday to Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 10:30 a.m. to 7 p.m. Eastern Time", "email": "TURSSDispute@transunion.com", "postal": [ { "address": "TransUnion Rental Screening Solutions, Attention: Consumer Dispute Team, PO Box 800, Woodlyn, PA 19094", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.mysmartmove.com/", "https://www.transunion.com/client-support/rental-screening-disputes", "https://www.transunion.com/client-support/rental-screening-public-records", "https://www.transunion.com/privacy/rental-screening-services" ], "note": "In TransUnion Rental Screening's own words, read on September 9, 2026: you can initiate a dispute directly with our Consumer Dispute Team.", "note_html": "In TransUnion Rental Screening's own words, read on September 9, 2026: you can initiate a dispute directly with our Consumer Dispute Team." }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "TransUnion Rental Screening Solutions, Inc.", "TransUnion Rental Screening Solutions" ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own company= filter, September 9, 2026.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/transunion-rental" }, { "slug": "experian-rentbureau", "name": "Experian RentBureau", "category": "Tenant screening", "complaint_mentions": 75, "patterns": { "not_mine": 25, "eviction": 2, "paid_but_showing": 0, "dispute_ignored": 0, "denied_housing": 2, "denied_job": 0, "bank_account": 0 }, "route": { "dispute_url": "https://www.experian.com/rental-property-solutions/rentbureau/rental-history", "report_request_url": "https://www.experian.com/rental-property-solutions/rentbureau/rental-history", "phone": "1 877 704 4519", "phone_hours": null, "email": null, "postal": [ { "address": "P.O. Box 26, Allen, TX 75013", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.experian.com/rental-property-solutions/rentbureau", "https://www.experian.com/rental-property-solutions/rentbureau/rental-history", "https://www.experian.com/content/dam/marketing/na/assets/im/rentbureau/news-releases/dispute_form.pdf", "https://www.experian.com/content/dam/marketing/na/assets/im/rentbureau/news-releases/request_form.pdf" ], "note": "In Experian RentBureau's own words, read on September 9, 2026: If you've reviewed your rental history and found an error, fill out and submit the form or call 1 877 704 4519.", "note_html": "In Experian RentBureau's own words, read on September 9, 2026: If you've reviewed your rental history and found an error, fill out and submit the form or call 1 877 704 4519.", "email_note": "not published on any Experian RentBureau-owned page we could read, checked 2026-09-09" }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "Experian RentBureau", "Experian RentBureau, Inc." ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own company= filter, September 9, 2026.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/experian-rentbureau" }, { "slug": "appfolio", "name": "AppFolio", "category": "Property software + screening", "complaint_mentions": 289, "patterns": { "not_mine": 40, "eviction": 13, "paid_but_showing": 4, "dispute_ignored": 0, "denied_housing": 9, "denied_job": 5, "bank_account": 5 }, "route": { "dispute_url": "https://screenings.appfolio.com/consumer/inquiries/new", "report_request_url": "https://screenings.appfolio.com/consumer/inquiries/new", "phone": "(866) 359-3630", "phone_hours": null, "email": "screening.consumer.relations@appfolio.com", "postal": [ { "address": "Screening Consumer Relations, 70 Castilian Drive, Goleta, CA 93117", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.appfolio.com/consumer", "https://www.appfolio.com/sitemap.xml", "https://www.appfolio.com/terms" ], "note": "In AppFolio's own words, read on September 9, 2026: Mail your request and details to: Screening Consumer Relations 70 Castilian Drive, Goleta, CA 93117", "note_html": "In AppFolio's own words, read on September 9, 2026: Mail your request and details to: Screening Consumer Relations 70 Castilian Drive, Goleta, CA 93117" }, "outcomes": { "window": "12 months to 2026-09-08", "cfpb_company_string": "AppFolio, Inc.", "complaints": 53, "closed": 53, "closed_with_relief": 0, "relief_rate_of_closed": 0, "peer_benchmark": { "equifax": 0.462, "transunion": 0.419, "experian": 0.06 }, "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site.", "query": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false", "caveat": "\"Closed with explanation\" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures." }, "url": "https://screeningfacts.com/companies/appfolio" }, { "slug": "saferent", "name": "SafeRent Solutions", "category": "Tenant screening", "complaint_mentions": 128, "patterns": { "not_mine": 19, "eviction": 11, "paid_but_showing": 4, "dispute_ignored": 1, "denied_housing": 6, "denied_job": 1, "bank_account": 0 }, "route": { "dispute_url": "https://saferentsolutions.com/consumer-support/", "report_request_url": "https://saferentsolutions.com/consumer-support/", "phone": "(888) 333-2413", "phone_hours": "Monday through Friday 8:00 A.M. to 6:00 P.M. Central Standard Time", "email": "Consumer@SafeRentSolutions.com", "postal": [ { "address": "SafeRent Solutions, LLC. Consumer Relations Department, P.O. Box 3890, Coppell, TX 75019", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.saferentsolutions.com/", "https://saferentsolutions.com/consumer-support/", "http://saferentsolutions.com/wp-content/uploads/2024/02/DISPUTE-REQUEST-FORM.pdf", "http://saferentsolutions.com/wp-content/uploads/2026/03/Consumer-Disclosure-Request-Form-English-v6.pdf" ], "note": "In SafeRent Solutions's own words, read on September 9, 2026: Please send your completed form, along with the required identification by email to Consumer@SafeRentSolutions.com or by mail to:", "note_html": "In SafeRent Solutions's own words, read on September 9, 2026: Please send your completed form, along with the required identification by email to Consumer@SafeRentSolutions.com or by mail to:" }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "SafeRent Solutions, LLC", "SafeRent Solutions" ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own company= filter, September 9, 2026.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/saferent" }, { "slug": "realpage", "name": "RealPage", "category": "Property software + screening", "complaint_mentions": 20, "patterns": { "not_mine": 3, "eviction": 1, "paid_but_showing": 1, "dispute_ignored": 1, "denied_housing": 2, "denied_job": 0, "bank_account": 0 }, "route": { "dispute_url": "https://www.realpage.com/support/consumer/", "report_request_url": "https://www.realpage.com/support/consumer/", "phone": "1-866-934-1124", "phone_hours": null, "email": "LDSConsumerInquiry@realpage.com", "postal": [ { "address": "LeasingDesk Screening, Attn: LeasingDesk Screening Consumer Relations, 2201 Lakeside Blvd., Richardson, TX 75082", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.realpage.com/", "https://www.realpage.com/consumer-support/", "https://www.realpage.com/support/consumer/" ], "note": "In RealPage's own words, read on September 9, 2026: To do so, please complete and submit the Consumer Dispute Form.", "note_html": "In RealPage's own words, read on September 9, 2026: To do so, please complete and submit the Consumer Dispute Form." }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "RealPage, Inc.", "RealPage" ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own company= filter, September 9, 2026.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/realpage" }, { "slug": "rentgrow", "name": "RentGrow", "category": "Tenant screening", "complaint_mentions": 15, "patterns": { "not_mine": 3, "eviction": 1, "paid_but_showing": 1, "dispute_ignored": 0, "denied_housing": 0, "denied_job": 0, "bank_account": 1 }, "route": { "dispute_url": "https://www.rentgrow.com/dispute-now/", "report_request_url": "https://www.rentgrow.com/request-now/", "phone": "(800) 898-1351", "phone_hours": null, "email": null, "postal": [ { "address": "RentGrow Consumer Relations, 177 Huntington Avenue, STE 1703 #74213, Boston, MA 02115-3153", "what": "send the completed Applicant Dispute Form and a legible copy of your government-issued ID" } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.rentgrow.com/", "https://www.rentgrow.com/dispute-now/" ], "note": "Read from RentGrow’s own dispute page on September 9, 2026, which said at the time: Certain functions on the RentGrow website are temporarily unavailable… You can also download the Dispute Form in PDF. Its dispute email address is served through a scrambler and does not render as text to any reader, ours included, so we are not printing an address we cannot read. The postal route and the telephone number above are printed in plain text on that same page. Its own words for what it will take: you believe the report contains information that does not belong to you or that it is old, out of date or has changed in some important way.", "note_html": "Read from RentGrow’s own dispute page on September 9, 2026, which said at the time: Certain functions on the RentGrow website are temporarily unavailable… You can also download the Dispute Form in PDF. Its dispute email address is served through a scrambler and does not render as text to any reader, ours included, so we are not printing an address we cannot read. The postal route and the telephone number above are printed in plain text on that same page. Its own words for what it will take: you believe the report contains information that does not belong to you or that it is old, out of date or has changed in some important way.", "email_note": "not published on any RentGrow-owned page we could read, checked 2026-09-09" }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "RentGrow, Inc.", "RentGrow", "Yardi Systems, Inc." ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own company= filter, September 9, 2026.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/rentgrow" }, { "slug": "corelogic-rental", "name": "CoreLogic Rental Property Solutions", "category": "Tenant screening", "complaint_mentions": 13, "patterns": { "not_mine": 1, "eviction": 2, "paid_but_showing": 1, "dispute_ignored": 0, "denied_housing": 2, "denied_job": 0, "bank_account": 0 }, "route": { "dispute_url": "https://saferentsolutions.com/consumer-support/", "report_request_url": "https://saferentsolutions.com/consumer-support/", "phone": "(888) 333-2413", "phone_hours": "Monday through Friday 8:00 A.M. to 6:00 P.M. Central Standard Time", "email": "Consumer@SafeRentSolutions.com", "postal": [ { "address": "SafeRent Solutions, LLC. Consumer Relations Department, P.O. Box 3890, Coppell, TX 75019", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://saferentsolutions.com/consumer-support/", "http://saferentsolutions.com/wp-content/uploads/2024/02/DISPUTE-REQUEST-FORM.pdf" ], "note": "In CoreLogic Rental Property Solutions's own words, read on September 9, 2026: SafeRent Solutions is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f).", "note_html": "In CoreLogic Rental Property Solutions's own words, read on September 9, 2026: SafeRent Solutions is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f)." }, "outcomes": { "window": "12 months to 2026-09-08", "cfpb_company_string": "CORELOGIC INC", "complaints": 2275, "closed": 2272, "closed_with_relief": 0, "relief_rate_of_closed": 0, "peer_benchmark": { "equifax": 0.462, "transunion": 0.419, "experian": 0.06 }, "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site.", "query": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false", "caveat": "\"Closed with explanation\" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures." }, "url": "https://screeningfacts.com/companies/corelogic-rental" }, { "slug": "sterling", "name": "Sterling", "category": "Employment screening", "complaint_mentions": 584, "patterns": { "not_mine": 106, "eviction": 0, "paid_but_showing": 0, "dispute_ignored": 1, "denied_housing": 0, "denied_job": 51, "bank_account": 3 }, "route": { "dispute_url": "https://www.sterlingcheck.com/about-sterling/fact-act-disclosure/", "report_request_url": "https://www.sterlingcheck.com/about-sterling/fact-act-disclosure/", "phone": "800.845.6004", "phone_hours": null, "email": null, "postal": [], "arbitration_optout": null, "route_checked": "2026-09-09", "route_source": [ "https://www.sterlingcheck.com/", "https://www.sterlingcheck.com/candidates/", "https://www.sterlingcheck.com/about-sterling/fact-act-disclosure/" ], "note": "Sterling is now a First Advantage company, and this matters for where you write. Sterling's own candidate pages carry the title Candidates | First Advantage, and its own footer link for candidates points at fadv.com. Its US FACT Act disclosure page, read on September 9, 2026, names First Advantage Background Services Corp. as the company holding the record and gives one route for both a free copy and a reinvestigation: the telephone number above. We are deliberately not printing a postal address here. The only address on that page appears under a heading for New Mexico consumers filing an identity-theft declaration of removal; it is not published as a general dispute address, and presenting it as one would be us inventing a route.", "note_html": "Sterling is now a First Advantage company, and this matters for where you write. Sterling's own candidate pages carry the title Candidates | First Advantage, and its own footer link for candidates points at fadv.com. Its US FACT Act disclosure page, read on September 9, 2026, names First Advantage Background Services Corp. as the company holding the record and gives one route for both a free copy and a reinvestigation: the telephone number above. We are deliberately not printing a postal address here. The only address on that page appears under a heading for New Mexico consumers filing an identity-theft declaration of removal; it is not published as a general dispute address, and presenting it as one would be us inventing a route.", "email_note": "not published on any Sterling-owned page we could read, checked 2026-09-09" }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "Sterling Infosystems, Inc.", "Sterling", "Sterling Check Corp." ], "note": "No CFPB record under any name a consumer would recognize, searched September 9, 2026.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/sterling" }, { "slug": "national-tenant-network", "name": "National Tenant Network", "category": "Tenant screening", "complaint_mentions": 0, "patterns": {}, "route": { "dispute_url": "https://ntnonline.com/consumers/", "report_request_url": null, "phone": "1-800-228-0989", "phone_hours": null, "email": "consumerrelations@ntnonline.com", "postal": [ { "address": "National Tenant Network, Inc., Consumer Relations Department, PO Box 1664, Lake Oswego, Oregon 97035", "what": "mail the signed Consumer Disclosure Request form with a photocopy of your government-issued photo ID" } ], "arbitration_optout": null, "route_checked": "2026-09-22", "route_source": [ "https://ntnonline.com/consumers/" ], "note": "In National Tenant Network’s own words, read on September 22, 2026: To ensure your privacy, we are unable to discuss your consumer file with you unless we have a written disclosure request and sufficient information verifying your identity. That sentence is why the telephone line above will not read your file to you, and why the form is the route that moves anything. The form is the Consumer Disclosure Request packet, the PDF linked under Resources on that same page and read the same day; it gives the postal address above and says the disclosure is sent within fourteen business days of receiving it.", "note_html": "In National Tenant Network’s own words, read on September 22, 2026: To ensure your privacy, we are unable to discuss your consumer file with you unless we have a written disclosure request and sufficient information verifying your identity. That sentence is why the telephone line above will not read your file to you, and why the form is the route that moves anything. The form is the Consumer Disclosure Request packet, the PDF linked under Resources on that same page and read the same day; it gives the postal address above and says the disclosure is sent within fourteen business days of receiving it.", "_method": "Every field here was read from National Tenant Network’s own consumer page and the Consumer Disclosure Request packet linked from it, on September 22, 2026. report_request_url is empty because NTN publishes no separate request page: the packet on the consumer page is the request route, and the dispute link above is that page. phone_hours and arbitration_optout are empty because NTN publishes neither on any page of its own we could read that day. Nothing here is copied from a third party and nothing is inferred." }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "National Tenant Network, Inc.", "National Tenant Network", "NATIONAL TENANT NETWORK" ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own case-sensitive company= filter on September 22, 2026, and on the CFPB's own company-name suggester, which returned nothing for any form of the name.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/national-tenant-network" }, { "slug": "shield-screening", "name": "Shield Screening", "category": "Employment screening", "complaint_mentions": 0, "patterns": {}, "route": { "dispute_url": "https://compliance.shieldscreening.com/", "report_request_url": "https://compliance.shieldscreening.com/", "phone": "1-800-260-3738", "phone_hours": null, "email": "customercare@shieldscreening.com", "postal": [], "arbitration_optout": null, "route_checked": "2026-09-22", "route_source": [ "https://www.shieldscreening.com/consumer-corner/", "https://www.shieldscreening.com/contact/", "https://www.shieldscreening.com/privacy-policy/" ], "note": "In Shield Screening's own words on its Consumer Corner page, read on September 22, 2026: We make it easy to file a dispute to report inaccurate information on consumer reports. One click begins the simple process. Its dispute link and its report-request link open the same portal, the one above, so you are in the right place either way. We are deliberately printing no postal address. The only address on any Shield Screening page we could read that day belongs to its parent's Privacy Officer and is published for privacy complaints, not for consumer disputes; sending a dispute there would be us inventing a route.", "note_html": "In Shield Screening's own words on its Consumer Corner page, read on September 22, 2026: We make it easy to file a dispute to report inaccurate information on consumer reports. One click begins the simple process. Its dispute link and its report-request link open the same portal, the one above, so you are in the right place either way. We are deliberately printing no postal address. The only address on any Shield Screening page we could read that day belongs to its parent's Privacy Officer and is published for privacy complaints, not for consumer disputes; sending a dispute there would be us inventing a route.", "_method": "Telephone, email, dispute portal and report-request portal were read from Shield Screening's own Consumer Corner and Contact pages on September 22, 2026. postal is empty on purpose and the note says why. phone_hours and arbitration_optout are empty because the company publishes neither." }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "Shield Screening", "Shield Screen, LLC", "SHIELD SCREENING" ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own case-sensitive company= filter on September 22, 2026, and on the CFPB's own company-name suggester, which returned nothing for any form of the name.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/shield-screening" }, { "slug": "universal-background-screening", "name": "Universal Background Screening", "category": "Employment screening", "complaint_mentions": 0, "patterns": {}, "route": { "dispute_url": "https://universalbackground.com/contact-client/", "report_request_url": "https://universalbackground.com/contact-client/", "phone": "877-263-8033", "phone_hours": null, "email": "info@universalbackground.com", "postal": [ { "address": "Universal Background Screening, 7720 North 16th Street, Suite 450, Phoenix, AZ 85020", "what": null } ], "arbitration_optout": null, "route_checked": "2026-09-22", "route_source": [ "https://universalbackground.com/contact-universal/", "https://universalbackground.com/contact-client/" ], "note": "In Universal Background Screening's own words, read on September 22, 2026: If you are a current client or applicant, you may contact Universal Background Screening's Customer Service Department at 877-263-8033 or visit our Customer Service page. There is no separate consumer-dispute page and no separate applicant line on any page of theirs we could read that day: that one number, the Customer Service form above and the postal address are the whole published route. The login a searcher is often after is a client login, not a place a candidate reads their own report.", "note_html": "In Universal Background Screening's own words, read on September 22, 2026: If you are a current client or applicant, you may contact Universal Background Screening's Customer Service Department at 877-263-8033 or visit our Customer Service page. There is no separate consumer-dispute page and no separate applicant line on any page of theirs we could read that day: that one number, the Customer Service form above and the postal address are the whole published route. The login a searcher is often after is a client login, not a place a candidate reads their own report.", "_method": "Telephone, email, postal address and the Customer Service route were read from Universal Background Screening's own contact pages on September 22, 2026. phone_hours and arbitration_optout are empty because the company publishes neither. There is no dedicated consumer-dispute URL to record, and the note says so rather than pointing at a page that does not exist." }, "outcomes": { "window": "12 months to 2026-09-08", "complaints": null, "searched": [ "Universal Background Screening, Inc.", "Universal Background Screening", "UNIVERSAL BACKGROUND SCREENING" ], "note": "No CFPB record under any name a consumer would recognize. Searched on the CFPB's own case-sensitive company= filter on September 22, 2026, and on the CFPB's own company-name suggester, which returned nothing for any form of the name.", "method": "CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own exact company= filter (case-sensitive). Complaints attributed by the CFPB to that company - a different instrument from the narrative text mentions published elsewhere on this site." }, "url": "https://screeningfacts.com/companies/universal-background-screening" } ] }