Tenant screening services, and every other company that screens you
Your denial letter names the company that screened you. Look there first.
Across the 17 companies below, 120,003 complaint narratives in the federal CFPB database name one of them, and 31,306 of those say the record was not the person's own.
Your FCRA deadlines, from your own date
The clocks are fixed: 60 days from the adverse action to request your free report copy, then 30 days for the screening company to conclude a dispute investigation — 45 days if you send additional information while it is running. Put the date on your denial letter in and get the actual dates.
Runs entirely in your browser — the date is never sent to us and never stored. General information based on FCRA consumer rights as explained in FTC and CFPB guidance, checked 2026-09-06. Your denial letter and the agencies' own pages govern your case.
“Uber says to contact Checkr, and Checkr says to contact Uber. I can't even locate my report.”
We hear this most. a public complaint about Checkr, PissedConsumer, May 22, 2024 — from someone in the same position.
From the date on that letter you have 60 days to ask that company for a free copy of the report, and once you dispute something in it they get 30 days to look again — 45 days if you send more evidence while they are working.
You are not alone, and here is the measured version of that. Both figures are printed with their source further down this page.
Not sure who screened you? →What to do tonight
- Read the letter for a company name. It has to be there. If the leasing office, employer, or bank gave you no reason at all, write or email tonight and ask which consumer reporting company supplied the report. That notice is required of them, not a favor.
- Find that name in the table below and open its page. Each one gives the company's own route to your free copy. If the name on your letter is a product or a former name, the table lists those too.
- Ask for the report today, not next week. One short paragraph does it, and there is a copy-paste version on every company page. Then put the 60-day date on your calendar.
None of that costs anything. If somebody is charging you for it, they are selling you a letter you can write yourself.
Free, and it stays free. Nothing here sits behind a payment, an account, or a form — and we never ask for your name, your Social Security number, or your case. The tools here run entirely in your browser; we never see your answers.
Below: complaint mentions in the federal CFPB Consumer Complaint Database for the companies behind US rental, employment, and banking denials. Click any company for what it does, its error patterns, and exactly how to get your file free.
The picture, in one chart
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<img src="https://screeningfacts.com/embed/screening-companies-complaints.svg" alt="US screening companies ranked by CFPB complaint mentions — Screening Facts" width="800">
The image is served by us and always carries the current counts, the data source, and the same "text mentions, not official tallies" caveat this page states. Open the image itself to see what you would be embedding before you embed it.
Every company, side by side
| Company | Type | Complaint mentions | Top reported problem | "Not mine" share | Verified |
|---|---|---|---|---|---|
| LexisNexis Risk Solutions | Data broker | 70,462 | That record isn't mine (mixed file / identity mix-up) (23,109) | 33% | CFPB database, checked 2026-09-06 |
| Early Warning Services | Banking history | 38,013 | That record isn't mine (mixed file / identity mix-up) (6,104) | 16% | CFPB database, checked 2026-09-06 |
| ChexSystems | Banking history | 4,601 | That record isn't mine (mixed file / identity mix-up) (1,281) | 28% | CFPB database, checked 2026-09-06 |
| First Advantage | Employment screening | 2,693 | That record isn't mine (mixed file / identity mix-up) (417) | 15% | CFPB database, checked 2026-09-06 |
| Checkr | Employment screening | 2,575 | That record isn't mine (mixed file / identity mix-up) (181) | 7% | CFPB database, checked 2026-09-06 |
| HireRight | Employment screening | 601 | Cost someone a job (64) | 9% | CFPB database, checked 2026-09-06 |
| TransUnion Rental Screening also written as: SmartMove |
Tenant screening | 518 | That record isn't mine (mixed file / identity mix-up) (69) | 13% | CFPB database, checked 2026-09-06 |
| AppFolio | Property software + screening | 289 | That record isn't mine (mixed file / identity mix-up) (40) | 14% | CFPB database, checked 2026-09-06 |
| SafeRent Solutions also written as: MyRental |
Tenant screening | 128 | That record isn't mine (mixed file / identity mix-up) (19) | 15% | CFPB database, checked 2026-09-06 |
| Experian RentBureau | Tenant screening | 75 | That record isn't mine (mixed file / identity mix-up) (25) | 33% | CFPB database, checked 2026-09-06 |
| RealPage also written as: LeasingDesk |
Property software + screening | 20 | That record isn't mine (mixed file / identity mix-up) (3) | 15% | CFPB database, checked 2026-09-06 |
| RentGrow also written as: Yardi Resident Screening |
Tenant screening | 15 | That record isn't mine (mixed file / identity mix-up) (3) | 20% | CFPB database, checked 2026-09-06 |
| CoreLogic Rental Property Solutions also written as: SafeRent CoreLogic |
Tenant screening | 13 | Eviction record problems (2) | 8% | CFPB database, checked 2026-09-06 |
| Sterling also written as: First Advantage |
Employment screening | not published | not published | — | this company's name is too ordinary a word for our scan to mean anything; the page says so and gives the route instead |
| National Tenant Network also written as: NTN |
Tenant screening | not published | not published | — | this company's name is too ordinary a word for our scan to mean anything; the page says so and gives the route instead |
| Shield Screening | Employment screening | not published | not published | — | this company's name is too ordinary a word for our scan to mean anything; the page says so and gives the route instead |
| Universal Background Screening also written as: UBS |
Employment screening | not published | not published | — | this company's name is too ordinary a word for our scan to mean anything; the page says so and gives the route instead |
These counts are text mentions in complaint narratives, not official per-company tallies — a relative signal, not a scoreboard. Early Warning's number is inflated by Zelle payment complaints (it operates Zelle); that doesn't make a smaller number elsewhere a clean bill of health. Sterling is excluded from this table pending harvest re-verification: its scanned count is byte-identical to another company's and "sterling" is a common English word, so we will not publish it until we can stand behind it.
What happens next, day by day
| When | What happens | Whose move |
|---|---|---|
| Day 0 | Adverse action — you are denied, or offered worse terms, because of a consumer report. You must be told this happened and told which company supplied the report. | The landlord, employer or bank |
| Days 0–60 | Request your free copy of that report from the screening company. Federal law says within 60 days of the adverse action. It is the actual report, not the landlord's summary. | You |
| Day X | Read it line by line against your own records and dispute every inaccurate item in writing, with copies of your evidence attached. The dispute is free. | You |
| +30 days | The screening company is generally required to investigate and to correct or delete what it cannot verify. Typically 30 days from receiving your dispute. | The screening company |
| +45 days | The same, extended, where you supplied additional information during the investigation. | The screening company |
| After | If they verify something you know is wrong: add a statement of dispute to your file, complain free to the CFPB at consumerfinance.gov (companies must respond), and to your state attorney general. | You |
Every step above is free. Anyone charging you to exercise these rights is selling you a letter you can write yourself.
Where these dates come from, so you can check them yourself rather than take our word for it. 15 U.S.C. §1681j is the free-copy section: it gives you the report without charge if you ask within 60 days of the adverse-action notice, and one free file disclosure every 12 months besides. 15 U.S.C. §1681i is the dispute section: the screening company gets 30 days to reinvestigate, extended by up to 15 further days — 45 days in total — if you send relevant information while it is running. 15 U.S.C. §1681m is the notice section: the adverse-action notice you were sent is required to include an indication of that 60-day period. Plain-English versions of the same rules: FTC, free credit reports and FTC, disputing errors on your credit report.
Your three rights after a denial
- Be told who screened you — the landlord, employer, or bank must identify the company behind an adverse decision.
- The report itself, free — request your copy from the screening company (federal law: within 60 days of the denial).
- Dispute, and they must investigate — inaccurate items must be investigated (typically 30 days) and corrected or deleted if they can't be verified.
Full plain-English walkthrough on our home page.
What disputes can't do — and we won't help with
Disputes fix errors. They don't erase history that's true — accurate records survive investigation. If the record is real, what helps is settling and documenting it, second-chance programs, and time. We built this site for honest people hit by wrong records.
Questions
Which screening companies get the most complaints?
LexisNexis Risk Solutions (70,462 mentions), Early Warning Services (38,013 mentions), ChexSystems (4,601 mentions). Mention volume tracks how many people a company screens as much as how it behaves — read the error-pattern column, not the headline count.
What is the most common error?
"That record isn't mine" — the mixed file. Across every company here it accounts for 31,306 complaint rows, the largest single pattern we can detect, and it is also the most winnable: a dispute must delete what cannot be verified as belonging to you.
How long does a dispute take?
Typically 30 days from when the screening company receives it, or 45 days where you supply additional information during the investigation. The calculator above turns your denial date into the actual dates.
Does any of this cost money?
No. The report copy after an adverse action and the dispute investigation are both free under federal law, and this site sells nothing to consumers. Anyone charging you to exercise these rights is selling you a letter you could write yourself.
Which company ran your check — and who stopped you
Two different questions, and they have two different answers. The screening company wrote the report; the employer or platform made the decision. Start with whichever one you know:
A check that is running, or has just come back: How long a background check takes · The Checkr candidate portal · Who can actually fix it.
An employer or platform that has stopped you: Uber background check · DoorDash background check · Instacart background check · Amazon background check · Walmart background check · FedEx background check.
Not sure who screened you at all? The three-question identifier narrows it in your browser, and every company we publish has its dispute route read from its own pages and dated.
You know which of these companies holds the file behind your denial, what its complaint record does and does not say, and the dated route to your own report at every one of them — free, and without asking us for anything.
A big number next to a company name is not proof that company wronged you, and I would rather say that here than let the table imply it. Volume tracks how many people a company screens as much as how it behaves. What the table is actually good for is narrower and more useful: finding the name on your letter, seeing what goes wrong most often at that company, and getting the route to your own file. That is the part that changes your week.
— Andrew at Axion Labs. Write to me at hello@getaxionlabs.com if a page here is wrong or a step does not work. I read that inbox.Questions people ask
These are the questions Google shows beside the searches this page is written for, in the words people type them. Each one is answered here, in a sentence, from the same sources the rest of the page uses — and where we hold no source, the answer says so.
What is the best tenant screening service?
There is no best one from where you are standing, because you do not choose the company that screens you — the landlord does — and the only thing that changes your position is knowing which name is on your notice and what its route is. Every company in the table above carries its request and dispute route on this site, read from that company's own pages and dated.
How much does Zillow charge for tenant screening?
We publish no Zillow figure: Zillow was not one of the companies whose consumer pages we read on September 9, 2026, so any number here would be repeated rather than read. What the law does fix is where the name comes from: the notice you were sent has to carry the name, address and telephone number of the agency that furnished the report (15 U.S.C. §1681m(a)(3)(A)), and that agency owes you a free copy of it within 60 days of the notice (15 U.S.C. §1681j(b)).
Can I run a tenant background check on myself?
You can do better than that: rather than buying a screening report on yourself, ask each company above for your own file — every one of them publishes a consumer request route, and after an adverse action the copy is free within 60 days of the notice (15 U.S.C. §1681j(b)), which is the document the landlord's decision was actually made from.
What do they check for tenant screening?
The tenant-screening companies listed on this site describe their own products, on the pages we read on September 9, 2026, as credit records, eviction and other court records, criminal records and rental-payment history reported by property managers — but what was actually pulled on you is listed in your own file, and after a denial you can demand a free copy of it within 60 days of the notice (15 U.S.C. §1681j(b)).
Questions as returned by Google's People Also Ask panel for this page's target searches, mobile, United States, pulled September 10, 2026. Answers are general information about the Fair Credit Reporting Act and about what each company publishes on its own pages; your own letter governs your case.
Counts are complaint rows in the federal CFPB Consumer Complaint Database whose text mentions the company (case-insensitive scan of 28.4 million rows, 2026-09-06). Text mentions, not official per-company tallies — treat them as a relative signal of where consumers report problems. Source: files.consumerfinance.gov bulk data.
CFPB published complaint narratives, 2011 - August 14, 2026. The CFPB ceased discretionary publication of complaint narratives on August 14, 2026, so every narrative-derived count on this site is a closed series and will not change. Complaint intake continues, and the per-company outcome table runs on all complaints and is current.
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