TransUnion rental screening (SmartMove) report errors
You have been told to contact TransUnion Rental Screening.
10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained.
TransUnion Rental Screening: the actual route to a human
- Get your report / file a dispute
- https://www.transunion.com/client-support/rental-screening-disputes
- Telephone
- 800-230-9376 · Monday to Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 10:30 a.m. to 7 p.m. Eastern Time
- TURSSDispute@transunion.com
- By post
- TransUnion Rental Screening Solutions, Attention: Consumer Dispute Team, PO Box 800, Woodlyn, PA 19094
Read from TransUnion Rental Screening's own pages on September 9, 2026: www.mysmartmove.com/ · www.transunion.com/client-support/rental-screening-disputes · www.transunion.com/client-support/… · www.transunion.com/privacy/rental-screening-services. If any of this has changed, write to hello@getaxionlabs.com and we will fix it the same day and re-date this block.
In TransUnion Rental Screening's own words, read on September 9, 2026: you can initiate a dispute directly with our Consumer Dispute Team.
Send it a way you can prove. A portal upload gives you a confirmation screen — screenshot it the moment it appears. A letter sent by USPS Certified Mail with return receipt costs a few dollars and turns “I sent it” into a date-stamped fact. Do both if you can.
“Credit check shows eviction, but I wasn't actually evicted.”
We hear this most. a thread title on r/personalfinance, read September 3, 2026 — not about this company, but about this kind of report.
Below is everything TransUnion Rental Screening actually publishes for a consumer — and everything it does not — each with the date we read it from TransUnion Rental Screening's own pages.
If a TransUnion Rental Screening report is why you were turned down, three dates matter and nothing else does. You have 60 days from the letter to ask TransUnion Rental Screening for a free copy of it. Once you dispute something in that copy, TransUnion Rental Screening has 30 days to investigate — 45 days if you send more evidence part-way through — and it has to correct or delete whatever it cannot verify.
Here is the one number that tells you which route is worth your evening. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.
You are not alone. 518 complaint narratives in the federal CFPB database mention TransUnion Rental Screening, and 13% of them say the record was not the person's own. Both figures, and where they come from, are below.
Put your date in, get your deadlines →
TransUnion Rental Screening phone number and customer service
What TransUnion Rental Screening publishes for a consumer, and what it does not
Telephone: 800-230-9376, Monday to Friday from 8 a.m. to 8 p.m., Saturday and Sunday from 10:30 a.m. to 7 p.m. Eastern Time. Email: TURSSDispute@transunion.com. Read on September 9, 2026 from TransUnion Rental Screening's own pages, starting at www.mysmartmove.com/.
The channel that starts the clock is the written one: www.transunion.com/client-support/rental-screening-disputes, or TURSSDispute@transunion.com, or by post to TransUnion Rental Screening Solutions, Attention: Consumer Dispute Team, PO Box 800, Woodlyn, PA 19094. A telephone call leaves you nothing to show; a dated written dispute gives TransUnion Rental Screening thirty days to investigate it.
If any of this has changed, write to hello@getaxionlabs.com and we will fix it the same day and re-date this block.
You now have TransUnion Rental Screening's address, the channel that starts the clock, and the date each of the three clocks runs out — and you know exactly what TransUnion Rental Screening does not publish. Nothing on this page is for sale, and nothing on this site is: your report and your dispute are free by law.
What to do tonight
- Get the report. After a denial, request your free report via TransUnion — SmartMove reports at mysmartmove.com are built from your TransUnion file, so start there. After a denial the copy is free, and you never have to pay anyone else to fetch it for you.
- Read it line by line against your own records. Dates, addresses, middle names, case numbers, amounts. The errors that get fixed are the ones you can point at, not the ones you can feel.
- Write the dispute the same day the report lands. Say which entry is wrong, say why in one sentence, attach copies — never originals — and send it a way you can prove. The clock starts when TransUnion Rental Screening receives it, not when you were denied.
All of that is free apart from postage if you post it. There is a copy-paste letter on every situation page, and the deadline calculator below turns your letter's date into real dates.
Free, and it stays free. Nothing here sits behind a payment, an account, or a form — and we never ask for your name, your Social Security number, or your case. The tools here run entirely in your browser; we never see your answers.
Your letter may not say "TransUnion Rental Screening". This company also appears as: SmartMove. If any of those is what you read, you are in the right place.
TransUnion's rental-screening arm — landlords, especially smaller ones, use SmartMove to pull credit-based tenant scores, eviction records, and criminal checks.
CFPB published complaint narratives, 2011 - August 14, 2026. The CFPB ceased discretionary publication of complaint narratives on August 14, 2026, so every narrative-derived count on this site is a closed series and will not change. Complaint intake continues, and the per-company outcome table runs on all complaints and is current.
CFPB Consumer Complaint Database, checked 2026-09-06. Rows mentioning TransUnion Rental Screening and the pattern's keywords — an indicative breakdown, not a census, and not an official per-company tally.
What people complain about
Rows mentioning TransUnion Rental Screening and the pattern's keywords — an indicative breakdown, not a census.
TransUnion Rental Screening in the federal complaint record: nothing under a name you would recognize
We searched the CFPB's own company filter for TransUnion Rental Screening Solutions, Inc., TransUnion Rental Screening Solutions and every one of them returns no complaints at all in the twelve months to the date below.
Read that carefully, because it is not a clean record. It is an absence. A company that decides rental and hiring applications and does not appear in the federal complaint system under a name a consumer would recognize is a company the regulator route reaches less easily, not one that generates fewer problems. Your dispute rights are identical either way, and they are the part that works: they run against TransUnion Rental Screening directly, on a clock in the statute.
And for the companies that do have a row, the same instrument says this: 10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.
"Closed with explanation" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures.
CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own case-sensitive company= filter, 12 months to 2026-09-08, checked September 9, 2026. Re-run it yourself: https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=<EXACT CFPB STRING>&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false — the endpoint is the CFPB's own complaint search API, and the one part you substitute is the company string above.
Get your file — free
After a denial, request your free report via TransUnion — SmartMove reports at mysmartmove.com are built from your TransUnion file, so start there. After any adverse action you're entitled to a free copy under the FCRA — you never need to pay a third party to obtain it. The CFPB also keeps the authoritative directory of consumer reporting companies and their contact routes at consumerfinance.gov.
What happens next, day by day
| When | What happens | Whose move |
|---|---|---|
| Day 0 | Adverse action — you are denied, or offered worse terms, because of a consumer report. You must be told this happened and told which company supplied the report. | The landlord, employer or bank |
| Days 0–60 | Request your free copy of that report from the screening company. Federal law says within 60 days of the adverse action. It is the actual report, not the landlord's summary. | You |
| Day X | Read it line by line against your own records and dispute every inaccurate item in writing, with copies of your evidence attached. The dispute is free. | You |
| +30 days | The screening company is generally required to investigate and to correct or delete what it cannot verify. Typically 30 days from receiving your dispute. | The screening company |
| +45 days | The same, extended, where you supplied additional information during the investigation. | The screening company |
| After | If they verify something you know is wrong: add a statement of dispute to your file, complain free to the CFPB at consumerfinance.gov (companies must respond), and to your state attorney general. | You |
Every step above is free. Anyone charging you to exercise these rights is selling you a letter you can write yourself.
Where these dates come from, so you can check them yourself rather than take our word for it. 15 U.S.C. §1681j is the free-copy section: it gives you the report without charge if you ask within 60 days of the adverse-action notice, and one free file disclosure every 12 months besides. 15 U.S.C. §1681i is the dispute section: the screening company gets 30 days to reinvestigate, extended by up to 15 further days — 45 days in total — if you send relevant information while it is running. 15 U.S.C. §1681m is the notice section: the adverse-action notice you were sent is required to include an indication of that 60-day period. Plain-English versions of the same rules: FTC, free credit reports and FTC, disputing errors on your credit report.
Your FCRA deadlines, from your own date
The clocks are fixed: 60 days from the adverse action to request your free report copy, then 30 days for the screening company to conclude a dispute investigation — 45 days if you send additional information while it is running. Put the date on your denial letter in and get the actual dates.
Runs entirely in your browser — the date is never sent to us and never stored. General information based on FCRA consumer rights as explained in FTC and CFPB guidance, checked 2026-09-06. Your denial letter and the agencies' own pages govern your case.
If this is the company on your letter
These are the situations people describe most often with TransUnion Rental Screening. Each one has the evidence that wins it, a first move, and copy-paste letters — all free:
Related, on this site
Waiting on a check right now? How long a background check takes, and the three dates that are actually in the statute. Which of the two companies can fix which thing.
Stopped by one of these? Uber · DoorDash · Instacart · Amazon · Walmart · FedEx — each one carries the route to whichever screener is named on your own notice.
Your three rights after a denial
- Be told who screened you — the landlord, employer, or bank must identify the company behind an adverse decision.
- The report itself, free — request your copy from the screening company (federal law: within 60 days of the denial).
- Dispute, and they must investigate — inaccurate items must be investigated (typically 30 days) and corrected or deleted if they can't be verified.
Full plain-English walkthrough on our home page.
What disputes can't do — and we won't help with
Disputes fix errors. They don't erase history that's true — accurate records survive investigation. If the record is real, what helps is settling and documenting it, second-chance programs, and time. We built this site for honest people hit by wrong records.
Questions
Who is TransUnion Rental Screening and why do they have my information?
TransUnion's rental-screening arm — landlords, especially smaller ones, use SmartMove to pull credit-based tenant scores, eviction records, and criminal checks. It is a consumer reporting company under the Fair Credit Reporting Act, which means the file it holds on you is yours to see and yours to dispute.
I applied through SmartMove — is that the same as TransUnion Rental Screening?
SmartMove is the same operation as TransUnion Rental Screening. Screening companies frequently appear on a denial letter under a product name, a former name, or the name of the platform the landlord or employer used, so the name you read is often not the name that holds your file. Request your report from TransUnion Rental Screening whichever version appeared on your letter.
How many complaints does TransUnion Rental Screening get?
518 complaint mentions in the federal CFPB Consumer Complaint Database as of 2026-09-06. The most-reported problems are That record isn't mine (mixed file / identity mix-up) (69 rows), Cost someone a job (48 rows), Eviction record problems (26 rows). These are text mentions in complaint narratives, not official per-company tallies — a relative signal, not a scoreboard.
What do people complain about most with TransUnion Rental Screening?
That record isn't mine (mixed file / identity mix-up), at 69 complaint rows — 13% of all mentions of TransUnion Rental Screening. Read that as where people report problems, not as a measure of how often problems occur.
How do I get my TransUnion Rental Screening report for free?
After a denial, request your free report via TransUnion — SmartMove reports at mysmartmove.com are built from your TransUnion file, so start there. After any adverse action you are entitled to a free copy under the Fair Credit Reporting Act — federal law says request it within 60 days — and you never need to pay a third party to obtain it.
How long does a TransUnion Rental Screening dispute take?
Typically 30 days from when TransUnion Rental Screening receives your written dispute, or 45 days where you supply additional information while the investigation is running. It must correct or delete what it cannot verify, and the investigation is free.
What if TransUnion Rental Screening says the record is accurate?
Then a dispute will not remove it, and this site will not pretend otherwise. Disputes fix errors: records that are not yours, debts you paid, cases that were dismissed. If you know the record is wrong and it was verified anyway, you can add a statement of dispute to your file, complain free to the CFPB at consumerfinance.gov — companies are required to respond — and to your state attorney general. If the record is genuinely accurate, what helps is settling and documenting it, second-chance rental and hiring programs, and time.
Questions people ask
These are the questions Google shows beside the searches this page is written for, in the words people type them. Each one is answered here, in a sentence, from the same sources the rest of the page uses — and where we hold no source, the answer says so.
Is TransUnion SmartMove legit?
Yes: SmartMove is TransUnion's rental-screening product for independent landlords, and TransUnion publishes a rental-screening dispute route — its rental screening dispute page, read on September 9, 2026 — where, in its own words, you can initiate a dispute directly with our Consumer Dispute Team.
What does TransUnion SmartMove check for?
SmartMove pulls credit-based tenant scores, eviction records and criminal checks, which is what TransUnion's rental-screening arm is in the directory this site publishes — and what was pulled on you is in your own file, free within 60 days of an adverse-action notice (15 U.S.C. §1681j(b)).
Is TransUnion SmartMove a hard credit check?
What TransUnion's rental-screening pages gave us, read on September 9, 2026, is the dispute route and not the inquiry type, so we publish none: what your own TransUnion file records about the inquiry is in the copy you can request, free after an adverse action within 60 days of the notice (15 U.S.C. §1681j(b)).
Does TransUnion SmartMove show evictions?
Yes: eviction records are part of what TransUnion's rental-screening arm pulls — and an eviction that is not yours, or a case that was dismissed and still shows, is exactly what a written dispute obliges it to take 30 days to reinvestigate, extended by up to 15 further days — 45 days in total — if you send further evidence while it runs (15 U.S.C. §1681i(a)(1)) over.
Questions as returned by Google's People Also Ask panel for this page's target searches, mobile, United States, pulled September 10, 2026. Answers are general information about the Fair Credit Reporting Act and about what each company publishes on its own pages; your own letter governs your case.
The hardest part of this is almost never the letter. It is the hour when you cannot find a phone number, the portal will not let you in, and the people who made the decision point at TransUnion Rental Screening while TransUnion Rental Screening points back at them. Write anyway, and write to both. A dated letter that somebody has to answer beats an hour on hold that leaves you nothing to show, and it is the only thing that starts a clock the law will hold them to.
— Andrew at Axion Labs. Write to me at hello@getaxionlabs.com if a page here is wrong or a step does not work. I read that inbox.Counts are complaint rows in the federal CFPB Consumer Complaint Database whose text mentions the company (case-insensitive scan of 28.4 million rows, 2026-09-06). Text mentions, not official per-company tallies — treat them as a relative signal of where consumers report problems. Source: files.consumerfinance.gov bulk data. Company descriptions checked August 2026. This is general information, not legal advice.
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