Your re-check says consider next to an old record, and a forum reply already told you that means pass.
10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained.
If any answer is yes, that line is a dispute. If all 3 are no, the report is accurate and the call is the company's.
“Got a random background check that says "consider"”
We hear this most. a thread title on r/doordash_drivers, September 17, 2026.
Checkr's own help center, read September 26, 2026, says otherwise.
On Checkr's definition, consider means at least one record the company may want to review. The company decides, not Checkr. If a record is wrong, a written dispute gives Checkr 30 days, plus up to 15 more if you add evidence.
Here is the one number that tells you which route is worth your evening. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.
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Checkr's report-status article is dated December 19, 2025, and we read it on September 26, 2026. It defines consider as a report with at least one record that the company or organization may want to review
. Clear, in the same article, means no records, or only records the company has ruled not relevant. The article also says Checkr does not review reports or make the hiring decision. That decision belongs to the company that ordered the check, so consider is neither a fail nor a pass.
A reply in the thread at the top of this page said consider means pass. Checkr's own page, read September 26, 2026, says a person at the company has a record to look at.
Source: Checkr Help Center, What does the status of my report mean, and what are my next steps?, dated December 19, 2025 on the page, read September 26, 2026.
Federal law caps most old records at 7 years. The first cap, 15 U.S.C. §1681c(a)(2), covers arrests, civil suits and judgments. Any other adverse item falls under §1681c(a)(5), except records of convictions. A conviction therefore has no federal time limit under §1681c. Under §1681c(b)(3), the 7-year caps also drop away for a job paying $75,000 a year or more.
Some states cap convictions too, and California is the one we read at source, on September 26, 2026. The state's Civil Code §1786.18(a)(7) bars an investigative consumer report from carrying arrests and convictions older than 7 years from disposition, release or parole. The exception, §1786.18(b)(2), is an employer a government regulator requires to check. Other states set their own rules, and this page names no state it has not read.
A written dispute is the clock, and it runs 30 days. Checkr gets those 30 days from receipt to reinvestigate, under 15 U.S.C. §1681i(a)(1). If you send more information while it runs, it can stretch by up to 15 days. The federal clock is 30 days, extended by up to 15 further days – 45 days in total. Checkr's own article gives the same two figures: typically 30 days, and up to that total when you send documents. Anything it cannot verify must be corrected or deleted.
The company does not have to wait for that answer, so the note to the company goes out on day 1, with the dispute reference. If the company does act on the report, you can ask Checkr for a free copy within 60 days of its notice, under 15 U.S.C. §1681j(b).
Checkr's own route, read from Checkr's own pages and dated, is the same card that sits on our Checkr page.
Read from Checkr's own pages on September 9, 2026: checkr.com/legal/terms-of-service · checkr1683589488.zendesk.com/hc/en-us/articles/…. If any of this has changed, write to hello@getaxionlabs.com and we will fix it the same day and re-date this block.
Two things we found by reading Checkr's own pages, and neither is on any other site we know of. Checkr's own help center renders a blank page without JavaScript — if help.checkr.com looks empty when you open it, that is their site and not your browser; the plain-HTML mirror above is the same article and it does load. And Checkr's own dispute article says Mail your dispute with any supporting documents to:
and then prints no address at all — we read the raw page on September 9, 2026 and the sentence ends there. So the address above, from Checkr's Terms, is the only postal route Checkr publishes to a consumer. Use the portal if you can: it gives you a confirmation screen, and a screenshot of that is a date you can prove.
Send it a way you can prove. A portal upload gives you a confirmation screen — screenshot it the moment it appears. A letter sent by USPS Certified Mail with return receipt costs a few dollars and turns “I sent it” into a date-stamped fact. Do both if you can.
If you would rather not assemble it by hand: the Screening Dispute Kit (USD 39) writes both letters for Checkr, dates your clock and gives you the CFPB text, in your browser. Everything above stays free.
Checkr, IncNot one.
And the same instrument, read across the whole lane: 10,333 complaints about six specialty screening companies reached the federal regulator in twelve months, and not one of them was closed with any relief for the person who complained. Over the same twelve months, on the same regulator, Equifax closed 46% of the complaints it closed with relief and TransUnion 42%. So a complaint to the regulator is not the thing that moves this. The clock is, and the clock is in the statute.
"Closed with explanation" is a response category, not a finding that the consumer was wrong. Relief rates here are complaints closed with relief divided by complaints closed; complaints still in progress and untimely responses are not closures.
CFPB Consumer Complaint Database, company_response aggregation on the CFPB's own case-sensitive company= filter, 12 months to 2026-09-08, checked September 9, 2026. Re-run it yourself: https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/?company=<EXACT CFPB STRING>&date_received_min=2025-09-08&date_received_max=2026-09-08&size=0&no_aggs=false — the endpoint is the CFPB's own complaint search API, and the one part you substitute is the company string above.
Ignored means no answer inside those 30 days, extended by up to 15 further days – 45 days in total when you added evidence. It also means a record you can prove wrong, verified anyway. The Fair Credit Reporting Act lets you sue: 15 U.S.C. §1681n for a willful failure, §1681o for a negligent one. If you win, §1681n and §1681o make Checkr, the side you sued, pay the costs and your lawyer's reasonable fees.
Ask any lawyer you call how they charge for an FCRA case under §1681n. A lawyer on contingency is paid only if you win. The National Association of Consumer Advocates keeps a free directory, searchable by state and by credit reporting. We take 0 dollars from NACA or from any lawyer, and nothing you enter here reaches one.
Full plain-English walkthrough on our home page.
Disputes fix errors. They don't erase history that's true — accurate records survive investigation. If the record is real, what helps is settling and documenting it, second-chance programs, and time. We built this site for honest people hit by wrong records.
Now you know what consider means in Checkr's words, which 7-year limits reach your record, which letter starts a 30-day clock, and who pays a lawyer if you win.
I read the September 17, 2026 thread at the top of this page. Its replies, read September 26, 2026, split between you passed and you are done, and Checkr's own page says neither. If the record is wrong, dispute it the same evening and tell the company. The one part of the company's review you control is a short dated note, sent on day 1.
— Andrew at Axion Labs. Write to me at hello@getaxionlabs.com if a page here is wrong or a step does not work. I read that inbox.Next, on this site: Checkr: the full route, the clock and the record · What the Checkr candidate portal commits you to · DoorDash background check: who holds your file.
Thank you. That goes straight to the person who writes these pages.
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